Privacy Policy | Dinoaxis

Our Commitment

Dinoaxis collects personal information from you in a number of different ways. At Dinoaxis, we consider your privacy to be important to us. Following are the fundamental principles that we set in relation to your personal information.

Purpose of ownership verification.
Payment purposes and for enablement of customer support.
To announce. For example: Outage/Special offers or provide other information from time to time via e-mail.

We may also send e-mail announcing special offers by our third parties, but we will not provide the third parties with your e-mail address or other personally identifiable information unless it's required to enable the service. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by notifying us of your intention.

What We Collect?

We'll be collecting information from the information you provide such as name, organization name, organization registration number, citizen ID number, postal address, e-mail address, phone number,IP address and cookies while you visiting our website/while you're using any of our services. We might also request information such as your current geographical location and also operating system while you're in touch with our support personnel whichever found relevant by the support engineer while troubleshooting/assisting you.

How We Collect?

We may collect personal information directly from your authorized representatives, or from publicly available sources:

When you communicate with us (for example when you submit a contact form on our website, or Live-chat or ticketing system).
When you subscribe to a specific Product and/or Service on our website
When you register an account on our website.
When you participate in any of our surveys.
When you participate in any competitions, contests or loyalty programs run/organized by us.
When you commence a business relationship with us (for example, as a service provider/business partner
When you visit any of our offices.
When you visit or browse our websites.
When you lodge a complaint with us.
When you provide feedback to us.
When you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram.

Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with. We may also collect information from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

How We Use?

Upon reading this Privacy Policy you agree that we may use your personal information as permitted by applicable laws.
We may collect and use your personal information for one or more of the following purposes:

To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to us.
To verify your identity.
To assess and process your application(s) /request(s) for our Products and/or Services.
To provide you with the Products and/or Services you have requested.
To administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments and collecting debts).
To investigate and resolve any service issues, billing queries, complaints or other inquiries that you submit to us regarding our network, Products and Services.
To assess and/or verify credit worthiness.
To detect and prevent fraudulent activity.
To engage in business transactions in respect of Products and/or Services to be offered and provided to you.
To establish and better manage any business relationship we may have with you.
To help us monitor and improve the performance of our Products and Services, our customer service teams and our website.
To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
To manage staff training and quality assurance.
To notify you about benefits and changes to the features of our Products and/or Services.
To produce data, reports and statistics which shall be anonymized or aggregated in a manner that does not identify you as an individual.
To analyses statistical data from website and advertisement analytic.
To conduct marketing activities (for example, market research).
To investigate, respond to, or defend claims made against, or involving DINOAXIS.
To maintain records required for security, claims or other legal purposes.
Tor any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

Disclosure

We assure you that DINOAXIS will not provide or sell your personal information to any third party and will keep all information confidential. However, we may be required or need to disclose information about you to the following third parties:

Law enforcement agencies.
Government agencies.
Companies and/or organizations that act as our agents, contractors, service providers and/or professional advisers.
Companies and/or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services that you have requested or subscribed for.
Our merchants and/or strategic partners that provide Products and/or Services which require personal information disclosure.
Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information.
Domain name registration bodies (such as but are not limited to ICANN and MYNIC).
Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.
Other parties in respect of whom you have given your express or implied consent.

Change to Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
Please check back frequently to see any updates or changes to our privacy policy.

Cookies

A cookie is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit.

Security of your information
We store your personally identifiable information and payment information in a secure client database

Childrenâ€™s privacy
Our service is not available to children under the age of 18, and we will not intentionally maintain information about anyone under the age of 18.

Complain

If you have a complaint about our use of your information, you can contact us via mailing address/e-mail to:
e-mail: abuse@dinoaxis.com

Postal Address:
Good Software Technology Sdn Bhd
No. 28-3, Jalan PJU 5/4, Dataran Sunway,
Kota Damansara,
47810,Petaling Jaya
Selangor.